Customer service

Why Buy From Us

Diamonds By wire is a True Wholesaler of Diamonds,we do not sell other people's diamonds on our site,,the best way to prove that is to Google the GIA cert# on any diamond on our site, you will be able to compare what other sites are advertising our stones for,we realize that new clients are not comfortable sending a wire to a company they are not familiar with, we are now happy to accept any credit card . we are rated A on the BBB site,we have been here since 2004 (the parent company) and are not going anywhere,we also have a 60 day money back guarantee,and have an actual physical address not only a web presence,we carry top quality diamonds for truly wholesale prices,if you can live with the wire, you will get an unbeatable deal for a great diamond.

 

60 Day 100% Full Refund

We love our diamonds!!! and if for any reason you decide to return or exchange the diamond within your 60 days we will be happy to refund you 100% , no question asked.

 

Our Inventory

You will not find thousands of stones on our site, however, the ones you see are hand picked by us, All of our loose diamonds for sale online are conflict free and in compliance with the kimberley process certification scheme (KPCS).  we own each diamond on our site, we use high quality diamonds that will last and hold their value for many years to come, high quality diamonds are the first to rise in value as demand increases and the last to drop in value if the prices come down, which is rare in the diamond industry.

 

Free Shipping

We offers free shipping in the USA regardless of order amount. All shipping's are secured and insured so you can Rest Assured that you're being cared for in best way possible for your precious purchase.

 

International Shipping

We offers free shipping and insurance to all our shipping destinations in the US. International customers will be responsible for any shipping charges, duties, VAT, taxes or surcharges levied or charged by their country APO/FPO shipments are done through FedEX and can take between 1-3 days.

 

Lifetime Upgrade

Any loose diamond purchased from D.B.W. can be exchanged at 100% credit for any replacement diamond of higher or greater in value. We would appreciate if replaced and upgraded diamond to be return to us in original conditions and with original laboratory documents.